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We value your satisfaction and strive to ensure you receive the highest quality products.

If you encounter any issues with a faulty item or merchandise, we offer the following option:

Replacement Request: Customers may request a replacement for any faulty item or merchandise. To initiate a replacement, please contact our customer service team within 90 days of receiving the product.

Provide your order number, a description of the issue, and, if possible, photos of the faulty item to wesley [@] solisadventure.com

We will process your replacement request within 2-5 business days.

We will cover the shipping costs for sending out the replacement.

Exclusions: This policy applies only to items that are faulty or defective. It does not cover damages caused by misuse, accidents, or normal wear and tear.

If you have any questions or need assistance with your replacement request, please don't hesitate to contact our customer service team.

We are here to help!